Privacy Policy

1. Introduction

This Privacy Policy explains how Votre Formation AI collects, uses, shares, and protects your personal information when you use our artificial intelligence training platform accessible at https://www.votre-formation-ia.com.

We are committed to protecting your privacy and processing your personal data transparently and securely, in accordance with the General Data Protection Regulation (GDPR) and applicable French laws.

By using our services, you accept the practices described in this privacy policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us:

- First and last name (to personalize your experience)

- Email address (for communications and account access)

- Payment information (processed securely via Stripe)

- Messages and questions sent to our AI Coach Agent

- Language preferences and account settings

2.2 Information Collected Automatically

We automatically collect certain information when you use our services:

- IP address and general location information

- Browser type and operating system

- Pages visited and time spent on our site

- AI Coach Agent usage data (credits consumed, types of questions)

- Complete conversations with the AI Coach Agent (questions, responses, context)

2.3 Sharing with LLM Providers

Your conversations with the AI Coach Agent are transmitted to language model (LLM) providers such as OpenAI, Anthropic, or other similar providers to generate responses. These conversations may include:

- Your questions and requests

- Conversation context

- AI-generated responses

- Associated metadata (timestamp, request type)

2.4 Cookies and Similar Technologies

We use cookies and similar technologies to improve your user experience and analyze the use of our services.

3. Purposes of Processing Your Data

We use your personal data for the following purposes:

3.1 Service Provision

- Provide access to our training and AI Coach Agent

- Process your payments and manage your subscription

- Personalize your learning experience

- Provide customer support and answer your questions

3.2 Service Improvement

- Analyze the use of our services to improve them

- Develop new content and features

- Conduct research and statistical analysis

3.3 Communications

- Send you important information about your account

- Inform you of updates and new content

- Offer you personalized offers (with your consent)

3.4 Legal Obligations

- Comply with our legal and regulatory obligations

- Protect our rights and those of our users

4. Legal Basis and Data Retention

4.1 Legal Basis for Processing

We process your personal data on the basis of:

- Contract performance (provision of our services)

- Your consent (marketing communications, non-essential cookies)

- Our legitimate interests (service improvement, security)

- Compliance with legal obligations

4.2 Data Retention

We retain your personal data for the following periods:

- Account data: for the duration of your subscription + 3 years

- Payment data: in accordance with legal obligations (generally 10 years)

- Usage data: maximum 2 years

- Communication data: 3 years after last interaction

4.3 Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, modification, disclosure, or destruction.

5. Sharing Your Data

5.1 Third-Party Services

We share your data with trusted third-party service providers who help us provide our services:

- Stripe (payment processing)

- Supabase (hosting and database)

- Brevo (email communications)

- Analytics services (Google Analytics, etc.)

- LLM providers (OpenAI, Anthropic, etc.) for processing conversations with the AI Coach Agent

5.2 Sharing Conversations with LLMs

Your conversations with the AI Coach Agent are automatically transmitted to language model providers to generate relevant responses. These providers may:

- Temporarily store your conversations to improve their models

- Use your data in accordance with their privacy policies

- Retain conversations according to their own retention policies

We do not directly control the privacy policies of these LLM providers. We encourage you to review their respective policies.

5.3 Legal Obligations

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

- Comply with a legal obligation

- Protect our rights, property, or security

- Protect the safety of our users or the public

5.4 International Transfers

Some of our service providers may be located outside the European Union. In such cases, we ensure that appropriate safeguards are in place to protect your data.

6. Cookies and Tracking Technologies

6.1 Types of Cookies Used

We use different types of cookies:

- Essential cookies: necessary for site functionality

- Performance cookies: to analyze site usage

- Functionality cookies: to remember your preferences

- Marketing cookies: to offer you personalized content

6.2 Cookie Management

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functioning of our site.

6.3 Third-Party Cookies

Our site may contain cookies from third-party services (Google Analytics, social networks, etc.). These cookies are governed by the privacy policies of these third parties.

7. Your Rights and Choices

7.1 Your Rights Under GDPR

You have the following rights regarding your personal data:

- Right of access: obtain a copy of your data

- Right of rectification: correct inaccurate data

- Right to erasure: request deletion of your data

- Right to restriction: limit the processing of your data

- Right to portability: receive your data in a structured format

- Right to object: object to the processing of your data

7.2 Exercising Your Rights

To exercise these rights, contact us at: [email protected]

We will respond to your request within one month.

7.3 Right to Withdraw Consent

You can withdraw your consent at any time for processing based on consent.

8. Contact and Complaints

8.1 Contact

For any questions regarding this privacy policy or the processing of your personal data:

Email: [email protected]

Website: https://www.votre-formation-ia.com/contact

8.2 Complaints

If you believe your rights are not being respected, you can:

- Contact us directly to resolve the issue

- File a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés)

8.3 Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated by email or via a notice on our site.

We encourage you to regularly review this page to stay informed of our practices.